Shipping and Delivery Terms
1. Introduction
These shipping and delivery terms (“Terms”) govern the shipping, delivery, and handling of products ordered through the website www.smartgaget.tech (“Website”). By placing an order through our Website, you agree to be bound by these Terms and conditions, as well as our general Terms and Conditions of Use, Privacy Policy, and any other applicable policies or agreements.
2. Shipping Locations
We currently offer shipping to addresses within the United States and select international locations. Shipping fees and delivery times may vary depending on the delivery address. Please review the available shipping options during checkout to determine applicable fees and delivery times.
3. Order Processing and Shipment
- Order Confirmation: After placing an order on our Website, you will receive an order confirmation email. This email will outline the details of your purchase, including the items ordered and the total cost of your order, including applicable taxes and shipping fees.
- Order Processing Time: Orders are typically processed and shipped within 1-3 business days of receiving the order. Business days do not include weekends or holidays. Please note that certain items, such as pre-order or backorder items, may require additional processing time, which will be communicated to you during the ordering process.
- Shipping Time: Delivery time depends on the shipping method selected at checkout, as well as the destination address. Please note that shipping times are estimates and may be subject to delays due to unforeseen circumstances, including but not limited to weather, carrier delays, or customs processing (for international shipments).
4. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, destination, and shipping method chosen during the checkout process. All shipping fees will be clearly disclosed before completing your purchase. We may offer free shipping promotions or discounts from time to time, which will be explicitly stated on the Website.
5. Delivery Methods
We offer various shipping methods, which may include but are not limited to:
- Standard Shipping
- Expedited Shipping
- Priority Shipping
- International Shipping (if applicable)
Each method will have different delivery timeframes, costs, and carriers. You can select your preferred shipping method at checkout.
6. Shipping Risks and Responsibility
- Risk of Loss: All products purchased from the Website are shipped via third-party carriers (e.g., USPS, UPS, FedEx, or other delivery services). The risk of loss or damage to the product passes to you when the product is delivered to the carrier. We are not responsible for any damage or loss that occurs after the product has been delivered to the carrier.
- Delivery to Incorrect Address: It is the responsibility of the customer to ensure that the shipping address provided is correct. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses. In such cases, you may be responsible for the additional cost of reshipping or reprocessing the order.
7. Tracking Orders
Once your order has been processed and shipped, you will receive an email notification containing a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website. If you do not receive tracking information or if there is an issue with tracking, please contact our customer service team for assistance.
8. Shipping Delays
While we make every effort to ensure that your order arrives on time, certain factors such as carrier delays, weather conditions, customs inspections (for international orders), or other unforeseen circumstances may lead to delivery delays. We are not responsible for any delays caused by these factors. If your shipment is delayed, please contact us, and we will assist you in working with the carrier to resolve the issue.
9. International Shipping
For international orders, you may be required to pay additional customs duties, taxes, or import fees, which are levied once the shipment reaches your country. These charges are the responsibility of the customer and are not included in the shipping cost. Please consult your local customs office for more information on these fees.
10. Order Cancellations and Changes
Once an order has been processed and shipped, we are unable to cancel or modify it. If you wish to cancel or change an order, please contact us immediately after placing the order, and we will do our best to accommodate your request. However, once the order has been shipped, it cannot be altered.
11. Returns and Exchanges
If you are not satisfied with your order, you may return the product(s) in accordance with our Return Policy. Please refer to the Return Policy on our Website for detailed information about returns, exchanges, and refunds.
12. Customer Service
If you have any questions or concerns regarding shipping or delivery, please contact our customer service team at [customer service contact information]. We are here to assist you and will do our best to address any issues promptly.
13. Legal Disclaimer
To the maximum extent permitted by applicable law, www.smartgaget.tech is not liable for any delays, damages, or losses arising from any events beyond our control, including but not limited to natural disasters, strikes, disruptions in carrier services, or other events of force majeure. All shipping and delivery services are subject to the terms and conditions of the respective carrier.
This shipping and delivery policy is provided in compliance with applicable laws in the United States, including the Federal Trade Commission (FTC) guidelines regarding shipping, returns, and consumer protection. If any portion of these Terms conflicts with local law or jurisdiction, the conflicting provision will be modified to comply with applicable law while preserving the overall intent of the Terms.